Terms of Service for MyBidz

1. Description of Service

MyBidz is an online marketplace platform that connects homeowners (“Clients”) looking for home repair and improvement services with independent professional contractors (“Contractors”). MyBidz does not perform home repair services and is not an employer of any Contractor.

2. User Accounts and Verification

• Users must be at least 18 years old to register.
• Contractors are independent businesses and are solely responsible for maintaining valid licenses, insurance, and certifications required by local laws.
• You agree to provide accurate and complete information during registration and to keep your account credentials secure.

3. Payment Processing via Stripe

• Payment Authorization: All financial transactions between Clients and Contractors are processed securely through our third-party payment gateway, Stripe. By scheduling a service, Clients authorize Stripe to charge their designated payment method.
• Escrow and Release: Funds may be held or authorized securely via Stripe and will be released to the Contractor upon verified completion of the agreed-upon project or milestones.
• Service Fees: MyBidz may charge a service fee for facilitating the transaction, which will be clearly displayed before any payment is finalized.

4. Cancellation and Refund Policy

• Client Cancellations: Clients may cancel a requested job through the Platform. If a cancellation occurs after a Contractor has already accepted and traveled to the job site, a cancellation fee may apply.
• Contractor Cancellations: If a Contractor cancels a confirmed job, the Client will receive a 100% full refund of any funds held or authorized for that specific project.
• Disputes and Refunds: If a Client is unsatisfied with the quality of work, a dispute must be opened through the Platform within 48 hours of job completion. MyBidz will review the case in coordination with Stripe. Valid refunds will be credited back to the original payment method within 5–10 business days according to banking regulations.

5. Limitation of Liability

• MyBidz acts strictly as a venue to connect Clients and Contractors. We are not liable for any damages, structural issues, financial losses, or bodily injuries resulting from the work performed by independent Contractors.
• Any legal claims or disputes regarding physical work performance must be resolved directly between the Client and the Contractor.

6. Account Termination

We reserve the right to suspend or terminate any user account (Client or Contractor) at our sole discretion, without prior notice, for violations of these Terms, fraudulent payment activities, or unsafe conduct on job sites.

7. Contact Information

For any legal inquiries, payment disputes, or questions regarding these Terms, please contact us at:

• Email: admin@mybidz.org
• Website: https://mybidz.org